TiVo Complaint - Extremely bad service
I have had TV service since 2002. I am now on my 4th tivo. I received the TV in November of 2008 but did not use it or set it up until April 2009. I had a serious problem that required a replacement of the unit in June 2009. After being informed by their agent that my warranty did not start until April when it made its first call in I had 90 days from then for free replacement if the problem occurred again. It did and when I called the next day I was informed that the info he gave me was wrong and that I would have to pay 50 dollars plus ship the unit back at my own expense and wait 7 to 10 days after that to get a refurbished unit with only a 90 day warranty. Remember, this is a 600 dollar unit and my fourth one at that. my original warranty would have expired in November even at their revised start date, now it expires in September. I have been very pleased with TV for seven years but I will change as soon as there is an alternative.