Bank of America Complaint - Overdraft
This week I got my bill from BoA and noticed 12 overdrafting fees amounting to $420.00. I called customer service and Daniel proceeded to tell me that there was nothing they could do. I told her that yes I was at fault for transfering the money for my college tuition into the wrong account and she could see that I had transferred that exact amount so I had the money! She still couldn't help me and processed everything through the system which of course rejected my request. So I went to the bank and spoke to someone.... they told me that had I NOT called customer service, they could have refunded ALL of my fees because they could see that I had made a transfer and had the money, but just in the wrong account. But since Ms. Daniel at customer service had processed everything and the system had already rejected my request... he couldn't give me ANY of my $420 back. So then I called customer service again to tell them to fix it since thanks to them... the people at the bank couldn't do anything and if it weren't for customer service they would've been able to. Once I called enough times and spoke to 8 peoople... I finally reached a manager who explained to me, word for word, that the person at the bank had lied to me to prevent my causing a scene....
More Reviews on Bank of America: