I have had trouble with this company as well. Thank God that I did not set up an account with this company and did research on them first. I researched the "Rip Off Report" website first, however when I called my son's prison and asked them about the emailing of letters to them they told me that they did have that service and gave me a 1-800 number to call, and low and behold it was correctional billing services. The non-American speaking person said he checked and that they did not service that facility. I know for a fact that I used to write email letters to my son's prison through something called secure mail or something to that effect but I have a new computer now and cannot find it. Anyway why hasn't anyone reported this company to the BBB. If they are being deceitful than they should be punished. No one should have to go through what all of you are going through, you have suffered enough. I am praying for you.