Whirlpool - Total Disappointment With Both Product And Service
Whirlpool Self Clean Cook Top Stove - Complaint
OTTAWA ONTARIO - CANADA -- The stove elements take forever to heat up and do not maintain a constant heat for cooking.
The cook top is impossible to keep clean no matter how much scrubing and elbow grease I use. It always looks dirty and of course the black top shows everything.
From the time we purchased the stove we have had a replacement part on order for approximately 6 months. Every time we call Whirlpool they say the part is on order and should be in any time. But of course we never get any call back saying that the part has arrived. I would hate to guess how long we would have to wait to schedule a service call once the part does come in!!!!~
Since we had never had a self clean stove, we wanted to try out that feature on our new stove. The stove was not very dirty so we used a "quick clean cycle" as a test. Well it did not a too bad a job of cleaning the oven; however, to our horror we now had a beautiful yellow stain on the oven door of our brand new white stove!!! We called Whirlpool and they advised us that we could always replace the door - AT OUR EXPENSE! How very generous of them for that advise!! All I can say is buyer beware and do your homework when it comes to purchasing such big ticket items. Know what you are buying and from whom! We are so sorry we didn't but have certainly learned our lesson.