Comcast Corporation Complaint - Customer Service - Bundle Pack
PHILADELPHIA, PENNSYLVANIA -- On 5-19-09 I had a problem with my bill, I called customer service for help. I spoke to someone who did not identify themselves or give me an identification number. It was hard to understand the gentleman which leads me to believe it was an overseas representative I was told my bill would be adjusted by $71.14 and to submit a payment for $163.60 which I did the same day. On 6/5 I received a bill with no type of adjustment except a change in my bundle. I called customer service, once again no identification I asked for a supervisor and was placed on hold. I was than disconnected I adjusted my own bill and sent out payment same day.
My frustration is that I should not have to call the company on a monthly basis if there was follow-thru with the employee that answer the call center phones. I am presently searching for a new carrier.