Citizens Bank Complaint - Imposing Excessive Overdraft Fees
BOSTON, MASSACHUSETTS -- It's beyond me how they continually get away with these practices of re-shuffling balances and postings to justify charging more fees.
Just recently they have done again. On June 1st, my balance was a positive actual and a positive available. I then proceed to make an ATM withdrawal, and even after my balances were still reflected as positive.
The next day, after 3 transactions, and mind you they were all posted and still reflected positive balances....they charge me $117, for what they are saying is (3) negative transactions, because my card had been run through for authorization, which in turn caused the last three transactions to be negative available balances. Then 24 hours later, the post the transaction from the previous days authorization and charge me another $39. When I called to talk to customer service, they gave me an explanation that still has my head spinning. They said that on June 1st when the card was run through for authorization, the pull that amount of money out and hold it for that pending transaction, which in turn, cause those other (3) transactions to be negative, therefore assessing me $117 for the fees.....but yet, 24 hours later, they post the transaction that they said they pulled the money for previously, and charged another $39.....but if they pulled the money previously....and it was available at that time, why am I being charged?
They contradicted themselves when I called to inquire and they won't refund me any fees, they say it's bank policy and I am the one that should keep better track of my account. It's a rip-off and then they structure the transactions to justify it.
Steer clear of this bank.....they will rip you off every chance they get, and even when you think you've got it figured in, they will manipulate the transactions and justify they're ripping you off.