Children's Place Credit Card Complaint - Don't Open A Children's Place Card!
I shopped at a Children's Place Outlet Store one Sunday last month. At checkout, the clerk asked if I would like to open a Place Card. She explained that I would receive 10% off my total that day & a coupon in the mail to use for 10% off on another visit. Since it was "double points days" I would also receive 120 points for my purchases. She went on to explain that when I reached 200 points, I would get 10% off all purchases on the card until the end of the year. I was reluctant at first because I was in a bit of a hurry, but I couldn't pass up the deal I thought I was receiving. I was approved for a credit limit of $1500.00. She gave me the 10% discount and began to charge the purchase on the new Place Card. It kept giving her an error message stating that it was declined. She c
She wrote the number down and hung up (this took about 15 minutes). She tried to process my purchases again with the given code, and it still said declined. By this time, I was going to be late, so I asked if I could just charge it on my Mastercard and get out of there. The manager was nearby and said, sure but you will need to call this number (handed me a card with a toll free # on it) and explain to them what happened so that you will get your 120 points. The next week, I called the number only to be tossed around to several people. Everyone that I talked to treated me like I was a total idiot. The response I repeatedly got was, "Well, mam, you can't have points if you've never charged anything." I explained over and over that it was NOT MY FAULT that I could not charge my purchase......it was their fault.
I got no where with these people. The next day, I submitted an email to the company stating that their customer service left a lot to be desired and I wanted a manager to call me. A manager called my home and left a message saying they would probably not be able to help me, as the credit card was a separate part but if I wanted to call them back I could. Did they leave a phone #? NO! The next day I called customer service again, and got a much friendlier lady on the phone. She said she would put in a request to see if I could get my Points. She told me to call back in a week to see if they had been added to my account. Today (2 weeks later) I called to ask that question. The reply I got was, "mam you don't have any points on your card, have you made any purchases on it since January? You can't get points unless you use the card." At that point, I said I would like to close the account.
She offered me a 15% off coupon to keep the account open. I said your customer service sucks and I wouldn't keep it open with a 50% off coupon. My account is now closed and I am thoroughly disgusted with this company. I used to love to shop at this store, but this has really left a bad taste in my mouth.