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Alaska Airlines Complaint - Alaska Airlines Pillages On Fees-No Flexibility - Changing Flight Date $115 Per Ticket In Fees
Changing Flight Date $115 Per Ticket In Fees - Complaint
My boyfriend and I are going on our first cruise this September, and are on a pretty tight budget, we booked the tickets after getting some literature from the travel agency. We were excited as we had heard good things about them. Yesterday I got my confirmation from the cruise line and was disappointed to find that we had booked the flight one week off!! I immediately looked up prices and was happy to see only a 40$ difference, so I then called, I talked to a nice lady who told me about the 100$ per person change fee and after asking if there was anything she could do, she transferred me to Steve from Phoenix her supervisor. He was very cold and unfriendly; he continued to quote policy and refused after me practically begging for a break to do anything. So we are writing a letter in hopes of finding someone with a heart. If we don’t get resolution we plan on abandoning our flight and booking with Virgin as we have had great experiences with them and the total for the flight through them is 270$ and to change my ticket with Alaska would cost 230$!!
I refuse to give them anymore money until they respond with a more customer service style attitude! Apparently Steve does not subscribe to this thought pattern....if anyone else has had luck in this situation let me know!
I refuse to give them anymore money until they respond with a more customer service style attitude! Apparently Steve does not subscribe to this thought pattern....if anyone else has had luck in this situation let me know!
Comments:
Posted by yoke on 2009-06-05:
How is Virgin going to save you money? You will still be out the money for Alaska and you would save $30 by changing your flight.
Posted by VF-213 on 2009-06-05:
Change fees are industry standard. Steve's "style" is what you have to expect in this industry.
You may want to think very carefully about picking Virgin. No reciprocity with other carriers...you fly on them alone, they cancel you are waiting and potentially miss your cruise.
You may want to think very carefully about picking Virgin. No reciprocity with other carriers...you fly on them alone, they cancel you are waiting and potentially miss your cruise.
Posted by Crown Jules on 2009-06-05:
You need to understand that Steve and others in his position probably hear dozens of sob stories every single day from people who think that if they are persistent enough an exception will be made just for them. If they give in for one person, though, where do they draw the line? You made the mistake in booking the wrong dates for your flight, you really need to suck it up and treat this as a learning experience.
Posted by saj80 on 2009-06-06:
Who booked your cruise? You stated that it was reserved after receiving information from a travel agent; if so, why not let the travel agent handle all of the details?
Posted by Ben There on 2009-06-07:
Not breaking company policy does not equal the same thing as rude. Most airlines charge $150 instead of $40.
Posted by dryheat9 on 2011-06-05:
I had a similar experience when transferring a credit on Alaskan Airways to someone else. The charge was $100. Don't tell me that this relates to their cost - any excuse to catch the customer becomes a profit opportunity.
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