Aamie's Or Amy's Appliance Repair Complaint - Don't Think About Using Them!

Review by ahc on 2009-06-05
SANFORD -- My oven stopped heating and I took the back off myself to see if there was a reset button. No luck. Called Maytag and they said it would be 3 days until the next available appointment. So, I called Amy's and they said they could come out that day. They arrived two hours later despite being located only twenty minutes away. They determined the oven needed a new control board and the part would need to be ordered and it would arrive in about 3- 5 days. So when asked how much it would be for the total repair, he stated 235.20. I asked if I could pay with credit card and he said that it must be a check or cash. This was Saturday about 4pm. It has now been two weeks and the part has yet to arrive. When I asked about it, they said the wrong part came in and they had to ship it back and it was to be overnighted. But yet, did they bother to call and tell me that.....no. The service lady then stated she would contact the tech and find out why he did not communicate this to me and she would then call me back.

I have yet to hear from her. I called again today and spoke with "the owner" supposedly and she was going to call and locate the part, but not until Saturday after 10am. I have since looked at the paperwork and the owner is trying to tell me that I still owe 150 dollars on the repair, yet he wrote what I paid as the total, not as the deposit.

So I still believe that I had paid it in full. I signed to authorize the repair, but did not realize that he does not know how to fill out paperwork. He never said anything about owing any money and when you see total, that means total does it not!
Comments:1 Replies - Latest reply on 2009-06-05
Posted by Soaring Consumer on 2009-06-05:
This sounds like a sleazy company. Any reputable company should be able to take credit cards, but they know you can dispute charges. Once they have the cold hard cash, they got you.

At this point you may have to sue them in small claims court to get your deposit back.

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