Guardsman Furniture Protection Plan Complaint - Guardsman Misrepresents - Rip Off
GRAND RAPIDS, MICHIGAN -- When purchasing a $2300 sectional from Havertys we decided to get the Gold In Home Guardsman Protection Plan. We have pets and young kids so we thought this was wise. At the time of our purchase we asked specific questions about what was covered.
One year later my son woke up in the middle of the night and vomited all over the sectional on his way to find me in my bedroom. I immediately reported this to Guardsman. I was told someone would contact me in 10 days. When I asked about the odor/stain being there for that long she said that was fine and did not advise me to remove the casings from the cushions. Days later the serviceman came. He was able to remove most of the discoloration but not the odor. Upon making a second call to Guardsman, they informed me that the odor connected with a covered stain was not included.
So if you are purchasing this plan with pet accidents or bodily fluid accidents in mind- DON'T DO IT. They will remove discoloration but don't care about associated odor. SO now I have a $2300, one year old sectional no one can use. THEY ARE TERRIBLE!