Cox Communications Inc Complaint - Cox Is The Worst Cable Company Ever
LAKEWOOD, OHIO -- Talk about horrible service and horrible customer service....The company first of all bills you a month in advance for services you haven't even used. How can you bill me for something I haven't even watched yet.? I was paying almost 80 usd a month for service, I had no movie channels or any special service. They charge you for basic cable, digital cable and something they call a digital expansion pack. which included no movie channels DVR service internet or any special features what so ever. I feel as if 80 dollars is too much for basic cable service. The customer service they have is HORRIFIC the representatives are rude.
At times I felt as if they just hire anyone because almost every representative couldn't understand my concerns with my bill they also never want to transfer you to a supervisor due to the fear of losing there job from being rude and the inability to help the customer with there problems.
With that said I would never recommend Cox communications to anyone not even my worst foe.