Transcontinental Media Complaint - Blackberry Smartphone Prize Not Delivered As Promised
TORONTO, CANADA -- Hi, just want to warn everyone so this doesn't happen to you. I was told I won a Blackberry smartphone (worth $550) by Canadian Living in a contest I had entered. Of course I was excited, what a fantastic prize to win!
I had to fill out a standard winners release form and answer a skill testing question. I was then told my prize would be delivered by courier. TransContinental Media had delivered my blackberry smartphone with GPS by their own private courier company. On the first delivery attempt no one was home. The courier then phoned the marketing manager at TransContinental and she told him just leave it on the porch because the winner had signed a waiver so it's not our problem. The courier reluctantly agreed to do this because he received authorization from the marketing manager and he left it on my doorstep. Its an unbelievable scenario in this day & age that anyone would just leave something of value sitting in a box on someones doorstep. I was not even aware of the delivery until I inquired over a week later as to the status of my prize. Anyhow, I never received the prize, and the company sent me the following email in response to my many inquiries.
THE RESPONSE EMAIL
I've confirmed with the courier company - Publisher's Express - that the package was delivered to XXX address in Markham on May 11th. The package was left on the doorstep because there was no one home at the time of delivery.
It is unfortunate that you claim to have never received the package; there were other winners in this contest who all received their prizes. I have since contacted Research in Motion (RIM - the maker of the BlackBerry) to see if they can trace the device by its serial number as Rogers Wireless can only conduct a trace if the device was activated and had a phone number assigned to it.
We have been using this courier company for years, without incident, and I can assure you that the BlackBerry was delivered to the address provided on your declaration form. I'm not exactly sure what happened, but it is well within the realm of possibility that the package was stolen. If RIM is able to track down the device by the serial number, I will let you know.
In the meantime, as per the declaration form (signed by you and dated May 7, 2009) "the Contest Sponsor shall not be responsible for any injury, accident or any loss or misfortune relating to any aspect of the prize or my use of it."