United States Postal Service Complaint - USPS: When The Machine Breaks Down, We Break Down
OHIO -- The recent cutbacks at the U.S. post office, which included early retirement for experienced, dedicated postal carriers, has produced a new breed of carrier (well, at least in my postal district).
Residents here in my district have had a very reliable carrier retire recently. He was a punctual carrier, always willing to make sure his clients receive their mail and packages (especially). Our particular little apartment community are walk in units situated in a small cluster, with mailboxes grouped in the middle of the complex outdoors. Each of the mailboxes have numbers to each apartment unit, so even a child could figure out where to put mail if they wanted to. Inside each numbered mailbox slot are stickers with the names of the present tenant residing at that unit number to make mail delivery even more easier. Along with the individual mail slots there is a package 'box', or depository, whereby tenants are to receive small parcels or medium sized packages. While that box's door is always open, it has a key in the keyhole where, when a package is to be delivered the package is placed inside the box by the carrier, who then takes the key out of the keyhole and places it into the appropriate recipient's mail slot so they may open the package box and take delivery. The key automatically remains in the keyhole for further use.
Sounds fairly simple huh? Not any more. Since our reliable carrier has retired we have had the misfortune of acquiring a new carrier.
Although our new carrier has been on the job for 20 + odd years, she exhibits the type of behavior that any company calling themselves reliable should not retain.
She has 'dumped' other peoples mail into the wrong boxes regardless of the unit number or name affixed. Can she read?
She seems to drag mail out of her mail truck one at a time, which increases the amount of time she spends at each mail stand. Is she tired?
She refuses to deliver packages (of any size) to the recipients door (unlike our former carrier), and even refuses to use the package box, claiming the packages are 'too big', even though the deposit box is large enough. Instead she leaves notices where recipients either have to pick the packages up themselves at the local post office, or call and reschedule delivery (which does not make sense since she probably won't delivery the second time either). A fellow tenant asked her why she did not bring a package to her door, which is just a few yards from the mail stand. The carrier replied, 'you expect me to carry that package to your door?' Is she lazy?
So, is this what the post office has come to, after cutbacks, lay offs, and 'saving money?' Get rid of all the good workers in favor of lazy, non-compliant workers? Makes one wonder if some mail is even being delivered at all (I've been expecting some parcels lately that seem to be taking a long time to arrive).Maybe the parcel was placed in the wrong box somewhere?
This blog, along with formal complaint has been sent to the USPS, and other places of interest. What's going to happen is, at least on my part, I will suspend having deliveries through the USPS, and opt for some other carrier instead, and connect via email whenever possible to avoid or limit postal services (something I've implemented anyway the past few years). Thus, the USPS will lose even more money, and not just from me, but many along this carrier's route (through further investigation I found the very same complaints from other apartment complexes along my area that this carrier 'handles').
Numerous complaints from tenants to the local office that the carrier works went unresolved, and in fact seemed to be shrugged off (as in 'yeah, whatever'). This kind of attitude signals a fast decline for any company, considering the current climate of things in this country. The USPS is a powerful entity, and dismissal of employees only occur when one of them kills someone. This whole business of 'dominating the market' in this type of service is over given the rise of technical outlets and email possibilities.