Citibank N A Complaint - Deal Pulled Right Near The End
DALLAS, TEXAS -- I was sent a settlement statement for my Citibank account, because I had fallen behind on payment. I called and made the agreement on 10/08/08. My outstanding balance was 1961.88. They reduced it to 843.61 as a settlement offer. It was agreed I pay $100 on that day, the next payment was 67.61, and 67.60 thereafter. I even made payments for more than the amount I needed to. February 100, March 70, April 70. The last time I called was in May to pay my next payment. I asked the girl what the current amount was, she told me that after making my May payment that my amount would be $300.81. I told her I was going to make the regular payment and that I would pay off the rest the balance next month.
I had always used my debit card to make my payments with no problems. The girl said that she couldn't do it because her system wouldn't let her. She said she could take a check over the phone. So that is what we did. Then at the end of May I get a letter in the mail from a collection agency For the Citibank account. I had only owed 300.81 more on the account for Citibank. But collections wants 1500. I called Citibank and they told me they no longer have any information on my account, because it had been sent to collections. I checked my bank statement when I got it on June 05 and the check #258 that I gave them the numbers for, was not there. Somebody screwed up and didn't put it through. Now I owe even more than when this all began, because somebody didn't follow through.
I can provide proof that I payed Citibank faithfully every month and a lot of them more than the agreement of the 67.60. I can also show that my bank statements skip over the check number I gave them, but..because their system voids all accounts that are sent to collection they couldn't check to see when my account was last accessed..which could prove that I did call.