Sears Complaint - Missed Mattress Delivery 2 Times
Ordered mattress and foundation over the phone, 2 weeks ago. On the day of delivery (30th May) I get a call at around 7am from Sears warehouse, saying that only 1 foundation piece was ordered. I told them that was not I ordered - I guess the CS does not know what they are ordering for their customers!! - so I had to order another matching foundation piece and the delivery date was pushed back to today(7th June 5pm). Since I'm moving to a new apartment next week I needed the mattress today. But when I called the Sears delivery dept. today morning, they told me that there has been "MANUFACTURER'S DELAY" on the foundation and they were out of stock. That was total BS. she told me that I will be getting just the mattress. OK, fine. so I waited, and called again after sometime to make sure. This time the customer service told me that they are now going to deliver the mattress and one foundation piece and rest will be available on Thursday (11th). OK so I finished other stuff for the day and waited to hear from them at 5:30pm. I received No call from them till 6:30pm so I called them. This time the CS told me that they are not delivering anything today and everything will be delivered on Thursday.
I was totally frustrated and asked her guarantee that they deliver on Thursday - but the CS showed attitude and continued to say '...thank you for using Sears blah blah..' I interrupted her and told her that that was not the expected answer - she said "ok bye" and hung up.
I have decided and so should you, once and for all, that I WILL NOT BUY ANYTHING FROM SEARS, EVER!