PC Tools Complaint - Unauthorized Credit Card Charge - PC Tools Spyware Doctor - Item # 300048107
PC Tools Spyware Doctor - Item # 300048107 - Complaint
I received an email today, 6/7/2009, advising me that my annual subscription was renewed. Quantity of two at $24.95 each for a total charge to my credit card of $49.90. I was very angry since I never reordered this product, did not like the product very much the one time I purchased it anyway. Furthermore, I don't understand why they charged a quantity of "2". Perhaps it is because I have two computers. Or perhaps it is because they are charging my account for "two" one-year subscriptions. The credit card I used had a two-year expiration date so that would put the expiry at 6/30/2009. So I can see why they rushed this auto-debit prior to expiration date - and charged me for a two-year term. Quite sneaky, I think. And quite unscrupulous !
I called my credit card company to dispute the charge and was advised to call back on 6/10/2009 to further discuss after the charge from "Digital River" will advance from a pending to a posted transaction.
I sent an email back to PC Tools to complain about the charge. I don't expect any comfort. I will also log on to the web site to review my account status regarding a "cancel feature". I see from my invoice today that the duration of subscription is "unlimited" and billing period is every 12 months. I have a suspicion that their billing department, in order to increase sales, just guesses at the expiry date based on the year previously given. Perhaps they repeatedly plug in an expiration year and hope it works. That's just my guess.
There are three companies to deal with here: PCTools in the United States, Digital River in Cologne Germany, and PC Tools Limited in Clare County, Ireland. Multiple entities in different jurisdictions to deal with is far too cumbersome - which is the way they would like it. Where to place the blame ???
Time will tell.
This is a SHELL GAME. What shell has the peanut (and my money) under it ?
I will Never buy from this company again.
I cancelled my subscription to PC Magazine a year ago.