Office Depot Inc Complaint - No copy of Receipt
Resolution Update on 09/06/2009:
I pitched the all-in-one in the garbage in an act of closure.
Talked to and Office Depot representative and sent all the necessary information (card no., date of purchase, store no., register no., ammout, item, etc.) and received a call back saying the copy of my receipt would be send via email in the next day and a half. This is a receipt to send to HP for a malfunctioning printer in order to get a refund from HP.
It is now three weeks later and I have not gotten the receipt. I talked to a second company representative in the receipts dept. who checked the records and said I had given the wrong email address, which I corrected and she said she would notify the original representative of the change.
I did get a message from a team leader of representatives saying he/she was sorry I had had a problem. I emailed back a note and received a reply that this person was out-of-the-office. I have since sent two other emails and didn't receive any response.
Guess I'm stuck with a HP printer which doesn't
work bought last Dec. but I can't get the necessary receipt to get a refund on it. This is only half of the story, the rest involves a replacement printer which also malfunctioned.
So much for HP and Office Depot. Guess another commentator was right -- just part of the economic downfall.