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V I P Auto and Tire store NH Complaint - VIP Auto and Tire ripoff

Review by speedy relief on 2009-06-07
LONDONDERRY, NEW HAMPSHIRE -- My Wife went to VIP Tire and prarts in Londonderry Nh yesterday. I couldn't go, but she went for me after I mad ethe apponitment to have the tires rotated.
After about an hour of waiting, the "mechanic" came out, and listed all the problems with the car AND how much it was going to cost us. he THEN told her he was "having trouble rotating the tires because the lug nuts were on very tight The mechanic then told her he couldn't get them (the nuts) off the car with the air wrench or impact tool. They charged her for the work, and when I got the car home, to do a brake job on the car, the tires were NEVER even taken off! I tried to get the lug nuts to break loose, even by standing on the tire wrench! What a ripoff! I'm going back tomorrow and take care of the problem by showing them the photos I took prior to the appointment.
My thought is to all of you, Stay away from these jerks!
Company Response on 06/08/2009:
I just read your commplaint and I am looking into this immediately. I am John Quirk President of VIP and I will solve this problem for you quickly. Please feel free to call me at 207-784-5423 ext.232. Thank you and I apologize for this inconvenience.
John
Comments:1 Replies - Latest reply on 2009-06-07
Posted by Soaring Consumer on 2009-06-07:
I definitely wouldn't trust them with the car again. It sounds like to me that they simply turned the nuts the wrong way so that they were too tight to remove and claimed that the problem was pre-existing. Also I bet that the problems they claimed the car had were made up.

I suggest that you take it elsewhere to be repaired and sue VIP in small claims court for the repair cost.

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