Lustine Toyota, Woodbridge VA Complaint - Bait & Switch
WOODBRIDGE, VIRGINIA -- The salesman at Lustine Toyota answered my search for a 2009 RAV4 Limited for my father; said he had just the "exact 2009" in his inventory. Loaded, leather, navigation, every option for $27688.73; that sounded great. My parents go to Lustine to make the purchase and once there Lustine Toyota can't find it. So the salesman offered a Sport model with no leather seats or navigation for $27999. More money, fewer options and it's a demo with 5,000 miles on it. They called me and I told the salesman that that was not acceptable and he assured me not to worry, he would take care of my parents (in their seventies) and get them the best deal on a RAV4. They came home with a "used" 2009 RAV4 no leather, no navigation for $29000 and never told them it was a used car(sold & returned)!