Verizon Complaint - Bundle Service Deceptive
I have had my phone, internet, and satellite service bundled in my home since August. My promotional service is supposed to end in 12 months....so I should have a month or two left, especially since my twelve months didn't start until after a few bills and many angry phone calls. Apparently not.
Let's start from the beginning. I saw one of those ads for 79.99 or 89.99 for bundled service, I honestly forget which because after taxes and such the bill was supposed to be around $100. Okay, fine.
The first angry phone call came when my husband took a day off work to meet the Direct TV guy. Verizon set the appointment on some day between, like, 8 am- noon. This appointment was set at the time I ordered the bundle. They never showed. I was informed by Verizon after button pushing and being transferred a few times that "I requested" the appointment be canceled, and that the original appointment "I" had set was for 2 am on a Sunday. How was that even possible for the customer service representative to set up in the first place? Also, my name was spelled wrong, so she changed it in the computer.
I set another appointment through Direct TV themselves. They showed up on time.
The second angry phone call came when I was promised internet service on September 1st. They had not sent my modem. I asked where my modem was, and after being transferred around for awhile, was told by some guy from India that they could not send my modem until my "line was fixed." and would have service on the 5th. I wondered how I could gain access to the service with the "fixed line" without a modem, rendering my promised service on the 1st (now 5th) completely useless. He honestly didn't understand why I was upset about having the internet floating around my house on the 5th with no modem. I gained access to the internet on the 9th. He told me that he'd change my name so it'd be spelled right from now on.
The first bill came prorated (first 2 months on the same bill), so was (since it was wrong, too) over double what I expected. I was smart enough to divide it by two and figure out what was wrong before I called. After calling that insipid customer service line and being transferred around for awhile, (and telling them they had my name spelled wrong) I was informed that "I" never requested the bundled service so my account was not set up that way. They would fix that now, along with my misspelled name.
I'd also forgotten to claim a discount off the Direct TV service. I called them directly. Their portion of the bill was correct the next month.
The next Verizon bill was still wrong. More entering my account number, saying yes and no, pressing one through five, and getting transferred for awhile. I was informed that "I" had changed my service so that it was no longer bundled and could not receive the discount. "I" sure seem to be calling Verizon a lot in my spare time to volunteer for a higher bill. After much angry yelling, somebody eventually found a $25 discount to stick on my bill to shut me up for 12 months. This made my bill close to $95, which is what it should be, but I don't think I ever got the elusive bundle package that doesn't seem to exist. Also I told every person I talked to that my name was still spelled wrong.
It's June now. My name is still spelled wrong. My bill is back up to $130 for no apparent reason. I'm actually almost willing to shell out just so I don't have to deal with their customer service.
In case you're wondering, the phone service itself is fine, I only lost TV service once when the dish had about a foot of snow on it, and the internet is a tad slow for my tastes once in a while. Even still, this company is not worth the trouble. I might keep Direct TV, but you can bet I'm never signing up for a Verizon product again.