AtlasChoice Complaint - Poor Service from AtlasChoice Car Rental

Review by steeleone on 2009-06-08
Hired two cars for pick up in Malta using Atlaschoice (who used Drifter Auto Rentals). Under terms of agreement paid for 1/2 tank of fuel in each car at airport. However, when picked up cars noticed one was empty and other had less than 1/4 tank of fuel. Complained at airport and got no explanation or apology. Then raised with Atlaschoice on my return.

Overall advice to those thinking of using Atlaschoice is DON'T. Customer service is very poor and they clearly do not vet their overseas partners so you have no idea what you will get. Don't try to contact customer service by phone - almost impossible and if you do get through by some miracle, and you do manage to leave a message on answer phone (don't expect to reach a person), they will not call you back.

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