LA Fitness Complaint - Be Smart Don't Join LA Fitness
ARIZONA -- First let me say if you are looking for a gym research information on rip off report etc to see if this is a gym you would want to be involved in. La fitness is a horrible gym to get involved in and I'm not talking about their equipment I'm referring to how they hit your bank account wrongly, cost over drafts, and won't cover it. Mislead you. When you ask for the corporate number they give you this (949)255-7200 in which it will tell you to press 3 for a operation manager. Which is a manager at another gym. I called this number trying to get my accounts straightened out the manager at another gym let me say this before I get into what happened after not getting things resolved with this manager I decided to call back because I knew something wasn't right and this wasn't the corporate number the representative told me they can't give us the corporate number. Now to get started with what happened before, I got started 5 of my family members and our 2 friends asked if we could wear clothes in the pool they said that's not a problem.
When we wore clothes in the pool they kicked us out saying you can't wear clothes talk about misleading!!! Now back to the billing situation. We asked the representative if we could all be billed on the 6 of each month he said that isn't a problem. And set it for the 6. We noticed the account was negative 45 dollars on the 3rd of the month because 2 passes had gone through on the 3rd which was a 34.99 dollar pass and a kids pass for 10 dollars. we called the representative trying to get it fixed and she said she will talk with bank of america and get things resolved so the bank won't charge us the 35 dollar fee for each pass.
Well when the 6th came everything looked right in the morning we put the money in it covered the 2 passes from the 3rd and a pass that came though on the 6th but the 4th pass didn't get covered we noticed the bank had taken 70 dollars for bank charges but the representative reversed the 4th pass but still those bank charges were still there and when the 5th came through a few days later it didn't get covered and the account inquired another 35 dollar charge plus the pass didn't get paid once again so that's 1 pass that got screwed. When we called terry to get this resolved she would no longer respond to our calls so they gave us this so called cooperate number which its not and we pressed 3 to talk to an operation manager he didn't fix the bank charges but he says he updated the 5th pass so we won't be charged.
We decided to change 2 of the passes 2 WellsFargo and put them on hold since I was going through surgery. for 24 dollars the passes would be on hold for 3 months he says thats fine and it was set for the 6th for 24 dollars. The other 3 passes since bank of America was still over drafted they decided to cancel their members pass and he agreed they are now canceled. When the 6th came 3 passes were charged to the bank of America and 39 dollars plus 24 was charged to the wells Fargo. Plus they continued to try and hit our other 2 friends accounts that had canceled their passes as well. Don't trust this gym...