MetroPCS Complaint - MetroPCS's bad customer service and billing system
I've been a customer with MetroPCS for over 1 year. There were never any serious incidents until today. Recently I was interested to upgrade my phone and MetroPCS said "great, no problem, your existing service will not be affected"...that's so far from the truth. After I upgraded, I got from a higher monthly bill than the one I was paying for before. I called the customer support and spoke to representative #703793. First he tried to dodge the case and divert to somewhere else. Then I strongly insisted that he complained to me why I should be paying 30%higher for the same plan I was paying before. He tried to come up with some excuse about using up preexisting credit in my account. But if there is any credit, credit is always used up in 1 month, not when I've been paying the same amount for more than 2 month. Then he hung up on me. That's so unprofessional and rude.