AT&T Wireless Complaint - AT&T Is A Joke!!!
I've been dealing with AT&T for almost 2 years & if there is one thing I am sure of it's that everyone who works for AT&T are idiots! I received my bill last month with an extra $560.17 added to it!
Here's the breakdown on the charges...
The Nokia I returned to them in January of 2008. I was told they received the phone & last month almost a year & a half after I returned it they are now charging me for the phone. How can they do this? Not one time did anyone tell me that the phone was not received. instead they said it was in fact received & that I wasn't going to be charged.
The blackjack 2, I mailed them the phone overnight express in June of last year. I got the proof from the post office of the name of the person who signed for it along with the address, date & time that AT&T's warranty got the phone but they insisted they didn't have it. for a month & a half of fighting with them for hours at a time they finally admitted to having the phone! now a year later they are charging me the $250 saying they never received it. Now again, within this year period they didn't say 1 time anything about this phone!
The Moto Q, I never even received this phone! I didn't even ask for it! warranty sent the phone to Florence Alabama in October of last year when I was living in California! They again never said anything to me about this phone that was activated under my number but not my SIM card.
So NO ONE says anything to me about these phones & then one day last month they show up on my bill but yet no one can explain to me why it is that they waited so long before even saying anything to me.
An ex girlfriend of mine even went into a store with her boyfriend & got 2 phones on my contract. They weren't asked for ANY form of I. D. and were able to walk out of the store with 2 new smartphones!!!!
Through out all these problems I have fought for hours with C. S., given the run around, had been made promises to in regards to receiving phone calls from managers (which were never fulfilled) & had my phone bill messed with every month!!!!
This phone company is a joke & I suggest that if you want a phone company that uses SIM cards to go to t-mobile. AT&T will only give you 2 years worth of stress & headache!!!!!!! STAY AWAY!!!!