Sprint PCS Complaint - Sprint Lies To Its Paying Customers
I hate hearing from other idiot customers who haven't yet had a "customer service" issue, and still feel compelled to berate those who have. You morons sound about as intelligent as the knuckle-draggers working the CS hotlines.
Only a moron would penalize PAYING customers as Sprint continually has. Like others, I've had nothing but nightmares dealing with Sprint.
The final straw was when I bought the Samsung Instinct. This phone had numerous issues from the start. I'm shocked that Sprint would have released this phone with the number of problems it had. I personally had to contact the makers of their e-mail software just to get them to realize there was an "issue" with the push system. They included an update to fix it, but my god, customers should not be expected to troubleshoot devices that CLAIM to do something when they can't. The other great part of this story was getting on the phone with advanced level tech support and having the moron on the other end inform me that that feature wasn't available for my phone. How did this idiot even get his job? Unbelievable.
The final nail in the coffin: supervisor from Sprint finally called me and PROMISED to resolve the issue by getting me a new phone. "We care about our customers. This is our new policy." blah blah blah. Yeah I bought it hook, line and sinker.
I called back to get my new phone. Oh what do you know! The brilliant supervisor didn't write any account notes about the resolution. I spoke to a higher supervisor. His response:
"I'm sorry, but we can't honor any previous promises made by Sprint. Unfortunately, that's all I can do."
I swear to god, if there was a class action suit against Sprint, I would be first in line. I dropped the service, joined AT & T and never looked back.
I'm willing pay extra to not be treated like completely crap as a PAYING CUSTOMER.