Hyundai Motor America Complaint - Hyundai Service Is Unreliable
FOUNTAIN VALLEY, CALIFORNIA -- 3 weeks ago my 2002 Hyundai Accent started smoking under the hood. So I took it to the dealer. I was told that there was no charge for the Diagnostic fee if the problems that were found are covered under the warranty. So I called later that day for an update.
They didn't get a chance to look at the car yet, but according to their records, I was not covered under the warranty, because I was not the original owner. I purchased the vehicle off the lot with 8 miles on it, and both The title and contract say "new"!! And I had another issue about a year ago and it was covered!
The dealer was easily able to wash their hand of the issue and told me I would
have to contact Hyundai directly.
So finally when they diagnosed the vehicle they found 3 problems, 2 of which are covered under warranty. (I was charged the diagnostic fee. Not because of the warranty issue but because, one of the problems was not covered under the warranty.) I contacted Hyundai and they needed a copy of the title and contract. I had to fax 3 copies of the requested information before they received it. Each time the fax was submitted, it takes a day to confirm that it was received.
(It went through fine on my end.)
So 3 days were lost just submitting the information to them. Not too mention
they are closed on the weekends. I was then told that it normally takes 3-4 weeks to process this kinda thing. But they will put a rush on it. So it will be an undetermined amount of time before they can clear my warranty. The paperwork was received on June 1st and it is now the ninth of June and still no answer. Meanwhile the vehicle is inoperable and Hyundai is well aware. Worst of all Hyundai has not even apologized or admitted that it's there mistake. Needless to say this is my last Hyundai.