Decor66 Homeannex Complaint - Lighting - Lighting

Review by lflowers on 2009-06-09
DON'T USE THESE GUYS. You can't get thru to them, I never received my order and when I called they kept me on hold for 20 minutes each time only to go to voice mail. Finally got thru and cancelled my order and the person on the Decor66 side said that people were not showing up to work and customer service is closed due to not having people to man it. I did place an order for other products prior to this and did receive them. I found the product a lot cheaper at Lowes and asked for the difference back noting their policy about their price being the Lowest and have yet to receive a credit. It was about $700.00!!! I have tried again to get in contact with them and after nearly a month gone by, I am not thinking this is going to turn out good.

They have many stores under different names to research before buying. If you go to Decor66 website, scroll down and see their partner stores.
Comments:3 Replies - Latest reply on 2009-06-09
Posted by Anonymous on 2009-06-09:
How do these places stay in business?
Posted by lflowers on 2009-06-09:
I don't know. I have tried to call for weeks, including today, and now it says the 866 number is disconnected and the other number only beeps like it is busy. It was not like that when I placed my first order. When I placed my second order, I had to wait on hold for a long time but that just made me think that they were busy selling and make me feel sort of secure. I have tried to email, fax and call to no avail. I bought some more stuff online at Lowes and the cost came out lower by $900.00. I am trying to get my money back from that "lower price guarantee". I am assuming that they are in trouble financially.
Posted by D. on 2009-06-09:
Here's a complaint from another unsatisfied customer:


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