Expedia.com Complaint - Date Change without Notice
This was my first time buying from Expedia. I usually fly 3-4 times a year and have never encountered this problem from all the other agencies I've purchased from. I recently purchased a ticket from Expedia for the July 4th weekend. I was to fly out with my friend who told me she booked a flight on Expedia because it was the cheapest she found. So I went on Expedia and booked the same flight. The price was $218. Before clicking on the purchase button the price was still at $218 flying Thursday and coming back Monday. I called up my friend to confirm with her the flight date and even the airplane number and everything looked good. While still on the phone with her, I clicked on the purchased button and the loading page came up to check for price changes. The next thing I knew, the price went up to $239. I told her my price has changed and that I was just going to purchase it. I didn't really think about it, and there was nothing showing the dates have changed or anything showing the confirmed time, but just the price change. I thought I was just too late to purchase the ticket for cheaper, so I just clicked on confirming the new price. I then looked at the confirmed time and date and realized my date of return was changed to Sunday, hence the price change. So I called up Expedia to tell them what had happen and they just told me they couldn't do anything about it and that there was no proof that I had choosen the return date of that Monday. So I ended up paying the extra fee to change it to the original date that I had had it on. One thing for sure is, I will definitely not purchase from Expedia again. My first and last time from Expedia. I guess in this economy, even agencies are starting to cheat to get as money as possible.
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