Vonage Informative - Cancelling is a pain and will cost you!
We tried Vonage, but because our internet goes in and out (sometimes just for a minute), an online phone was pretty useless to us. The calls would go straight to their voice mail because it took a while for them to "reboot" or whatever when we lost connection.
So I tried to cancel today.
It was a nightmare. I kept getting sales pitch after sales pitch as to why I should keep them, even after I explained I have other phone services (first they tried to sell me on another internet provider, then on how great their tech support was, etc, etc).
After ten minutes of that, she finally said she'd cancel the account (yay!), but because of their TOS I would be charged $70 for the router and a cancellation fee. Then she started on me again about keeping the service. After interrupting her on yet another sales spiel, I said I would pay whatever it took to cancel.
Fifteen minutes and close to $140 later, I am no longer a Vonage customer. I shouldn't have to listen to monologue after monologue about how they can "fix" my internet/phone/whatever, and I'm annoyed at myself for not reading their TOS agreement more closely.
Unless you plan on staying with them forever, I wouldn't bother signing up. If you have any issues within the two years, you will end up paying not only for the router they send you ($70) but an outrageous cancellation fee.
All the CS reps were very polite, though, and I don't fault them for the really annoying sales pitches. Once I said "No, I'm not interested in using Vonage any longer. I have a new cell phone I'm happy with," they should have just stopped trying to keep me as a customer. I finally had to tell her I was getting annoyed and to just cancel me.