Frontier Airlines Complaint - Pets flying on board
ATLANTA, GEORGIA -- On my flight from Denver to Atlanta, I took along my Mother's Toy Manchester Terrier. I checked her in at the Denver airport in the required kennel and paid her travel fee. When I got to Atlanta I was told to pick her up in an office across from Frontier's ticket counter. Since I was going to take a hotel shuttle bus, I first picked up my luggage, then went to the Frontier ticket counter and found the office. I was shocked to see the kennel with my dog in it OUTSIDE the locked office door. It was left in the public traffic path with NO ONE watching her. I complained at the ticket counter but they said it was not their responsibility. Evidently the employee responsible for keeping the pets until they were picked up had to leave work for some reason so just put the dog and kennel outside the door and went home ! I think I will pick another airline the next time I want to transport a pet !