Car Rentals.com Complaint - Never Use Car Rentals.com
We purchased the Collision Damage Coverage offered by carrentals.com from Travel Gard ahead of time and we had their paperwork with us but Thrifty refused to honor it and refused to rent us the car without taking their Collision insurance. We argued very strongly with them because of the warning from the Car Rentals website but they would not consent to let us have the car. They charged us 294,14 euros for this.
Our research ahead of time indicated that there would be no charge for an additional driver. Thrifty insisted on charging 58.8 euros for this.
Thrifty took 1100 Euros reserve against our credit card in addition to the rental fees. They had over $2500 euros against our card. Thank heavens we had other credit cards with us.
We reserved to take the car to Austria and supposedly there were no extra fees for this but we had to buy a permit to do so. Not much money, but just another irritation.
The location to get the car was remote from the airport and we ended up waiting nearly 90 minutes for other customers ahead of us and for them to do our paperwork.
I have since checked the pricing directly through Thrifty without paying the 5% to carrentals.com and it is cheaper (ouch!!)
The whole thing was a total ripoff!!