Hewlett-Packard Company Complaint - Beware of Spanfish - HP PSC 1610v All-in-one
PALO ALTO, CALIFORNIA -- Almost 4 years ago I purchased the HP printer scanner 1610v All-in-one. I had expected to be able to enjoy printing & scanning as I had been able to do with my previous units. Never, ever did I expect that my scans would be hijacked & held for ransom by Snapfish, a subsidiary of HP.
[this according to the e-mail received from Snapfish]
The recipients of my e-mail received, instead of my scans, an e-mail from Spanfish [spf]saying that they had to register with spf before seeing my scans. They were then told that they could see my scans a specified # of times after which they would be charged for them. If they cared to, they could purchase copies.
I wrote to HP, furious. I received calls from 2 execs, each hedging on the connection between the 2 companies saying that they could get me to techs [from India, naturally, which I hate because I have difficulty in understanding their lilting English]but they couldn't guarantee that the techs could do any good. Well, after speaking to techs & supervisors I was finally able to have the connection to my computer system disconnected from spf. I received a message from Snapfish that it was taken care of. After more than 3 years of peace spf invaded again. In March my granddaughter e-mailed me from Israel that she could not see my scan because she needed a registered name to give to spf. I told her I do not have one, either. I have never registered with spf. I have never agreed to have them poke their noses into my scanner, I have never given them permission to steal my scans. HP had never warned me, as customer, that Spanfish would be invasive when I sent a scan. Once again I went thru more than a day of calls to HP who gave me more Indian techs who gave me more supervisors, all denying anything could be done to get spf out of my system.
Finally 1 supervisor admitted there was a phone # for them & gave it to me. I called and got threats that if I disconnected from spf I would not be able to send scans. I raged! Finally there was a supervisor who agreed to disconnect me without disconnecting my scanning ability. Mission accomplished! Until a couple of days ago. When I got an e-mail from spf asking for my registration to see my own scan, I blew!
There was no longer an e-mail address for HP execs that I could find, no e-mail at all. I went to Google to get an e-mail address for spf. [I had been unable to find the phone # I had received last March.]Lo and behold, there was an option to click into for a phone # to call spf. I went to it. The entire site is that there is no phone # to call! What a sense of humor!!
I cleared all the paper from my desk & found the # I had been given in March. I called, after 2 techs, I was told they could not make the disconnect, I had to call HP. They gave me a #. I called. The tech denied that he knew anything about spf, that I had to call India. He transferred me. I was told that there is no spf, that Snapfish is a virus. They bounced me back & forth from the U.S. to India. Finally, someone told me that since I had no warranty or guarantee [I haven't since the 1st year expired]they could not help me. Suddenly, they know how to get rid of Snapfish but since I have no warranty or guarantee, it will cost me. I screamed that since spf came into my computer without a w. or g., they can go out the same way. I finally hung up on somebody and still have spf
in my computer. I have complained to the FTC. They took the complaint but will not act on only 1 claim. I can not believe that there have been no other complaints on this piracy. Have people fallen prey to HP and accepted this theft of one's own property without a fight?
I will try to pursue other avenues. I do not want them to get away with this garbage! Any ideas, anybody? Has anyone else had this problem? Can anyone help me?