Ramada Complaint - Huge Disappointment!
BLOOMINGTON, MINNESOTA -- I was NOT pleased at all with our stay at this Ramada Inn location.
I booked our room online and was pleased when I found it to be GRAND OPENING weekend of a newly remodeled hotel.
This hotel was also supposed to have Sharky the Shark AND the Backyardagains ALL DAY Saturday.
We have a 3 year old son that was estatic to see them and thus, the reason I booked THIS particular hotel.
To my disbelief.......my son DID NOT see either of them on Saturday. I was told when we checked in on Friday night that they would be there Saturday from 2:00 - 6:00pm from 2 different individuals.
Then again while at the Mall of America I decided to call the Ramada just to verify again that they would be there for my son to see and yet again was told, yes ma'am until 6:00pm., I called around 4:00pm and rushed through the mall to be sure to make it back in time to the hotel so my son could see these costumed people. I would NOT have made it such a big deal, but to a 3 year old, of course these things ARE a big deal and unhappily enough....no sign of them in the lobby.....where I specifically was told they would be. I asked at the front desk lobby and was told: oh they left around 4:45pm, we got there around 5:00pm.
I can't believe how unprofessional this was taken, like big deal they aren't here, oh well for you, kind of attitude I was given at the front desk.
If I would have to rate this location on a scale from 1 (worst) - 10 (superb), I would give it a 3, just for the fact that the pool was clean and the renovation on the new outdoor area pool/firepits/bar area was added. We never got to use it however, it rained Sat. and Sunday and on Friday
night we were told we couldn't sit down because they were taking pictures to place on the website. Which I understood, but after the comedy club we
went back outdoors only to find the bar area was closed down and there were 3 women sitting talking outside with blankets around them and 1 of the
firepits going, they may have worked there, I don't really know.
They did a really great job on this outside part, but the rest of the hotel looks like a shack, nasty, dirty floors throughout hotel, looks like back in the 70's.
When we got to our room, my mom thought it was just fine, but I looked around waiting for the cockroaches to appear. I was NOT impressed one bit.
My husband just gave me this look like: this is your deal, your vacation, let's make the best of it, but I wasn't expecting to pay for this.
Yes, I got the grand opening sneak peek deal of $69.00 + tax a night, but I've stayed at way better than this for about the same price.
The room just looked dirty, not the beds, but the room in general. The bathtub looked like dirty feet had been there and left on the bottom of the tub for
eternity, the bottom floor was caked with a black ring around the whole floor of the tub, the ceiling tile wasn't in place in some spots, the wall tiles were dirty
and dust surrounded many of the tiles, when I went to open the window shades, the windows looked like they've never been cleaned with windex in ages and
were streaked inside and out, they were so bad we couldn't even look through them. The walls when we first walked in looked like they were pegged with
paintballs at one time and just replaced with wallpaper to cover the holes, but you could still see every single spot. The walls were paper thin, my husband and I
heard a woman in the next room crying, I felt awful. This is possibly the WORST hotel I personally have stayed in.
We were only supposed to stay Friday night and leave Saturday, but we didn't get in everything that we wanted to do so we stayed an additional night and left on
Sunday. I personally wanted to change hotels, but my husband suggested asking for a different room, possibly a larger room or a connecting room.
No discount was even discussed and it felt like they were trying to raise the price if anything with us.
Just overall.....this is the worst place I have stayed at.
No great customer service here, it felt like they didn't even care that we chose their vacinity, when the economy isn't at it's best and there are many, many places to stay...
I should have gone with my gutt feeling and changed hotels after Friday night, but I thought maybe they would help us out and try to please us and make us want to stay there.
No....they could have cared less.
The breakfast in the morning was miserable as well and what's with the water and pop in MN, tastes like your drinking from a swimming pool, so not many great things to say about THIS HOTEL unfortunately.