Sears Complaint - Deplorable Service
RE: PCMB10000EH Portable Air Conditioner (the “Unit”); [Additional Information Intentionally Omitted]
I am writing to you because I am unable to solve a problem we hare having with your Customer Service Department and support.. I will describe the difficulties we are having and tell you what we demand be done about it.
On June 2, 2009, I purchased the above-referenced Unit from Sears on June 2, 2009. At time of order, it was agreed that the Unit would be brought into the house and unboxed, and not left outside on the porch. On June 9, 2009 the Unit was delivered; damaged and left on the front porch without notification of its arrival.
On June 9, 2009, I called your Customer Service Department and advised them of the damage and situation. I was told by your Representative that I would need to order a second Unit from Sears using a credit card. Furthermore, I would not receive credit to my account for the existing damaged Unit until it was delivered back to the warehouse. I told your Representative that an additional charge to my credit charge is unacceptable and I intended to pursue this matter further. I also informed your Representative that there was no way we would accept the Unit in its current condition.
We are completely dissatisfied with your customer service support pursuant to resolution of this issue. I am hoping that you will review this matter very carefully in the next few days and let us know if further action will be necessary.