Lia Toyota Northampton Complaint - Shabby Treatment - Purchased New Car

Review by Writer8 on 2009-06-11
NORTHAMPTON, MASSACHUSETTS -- I have never been so poorly treated when buying a car or any item for that matter. I walked in to the dealership, check in hand, and the wait was interminable to seal the deal. There were lots of whisperings and "let me check with my manager" type maneuvers while I sat waiting and waiting in the showroom. After trading in my old car AND purchasing the new one, I left and was told I could pick the new one up later that day or the next day. When I went the next day to pick it up, there was no radio installed. They kept the car for a couple of days, then said I could pick up the car. When I arrived for the 2nd pick-up I noticed a big scratch on the front of the car and refused to accept it. They said they would "buff it out". In the meantime, they had my cashed check, my old car AND my new one. There is more to the tale, but I will end by saying that the third time they delivered the car to me over the weekend. When I got in my new car to take a spin, the a/c didn't work.

After many complaints and no direct apologies from them, I finally have the car. Their manner was smug and unfazed. The car had no floor mats and the inside door had smudges on it. All-in-all, they have an "I'm above it" attitude. Shop elsewhere.
Comments:2 Replies - Latest reply on 2013-02-23
Posted by mostlymaddy on 2010-09-05:
Lia Toyota has a terrible reputation. On top of that, they have failed to fulfill their deal with the City to relandscape the area around their new place. All the trees are lopsided and dying. AWFUL.
Posted by carbuyer on 2013-02-23:
I want to purchase a quality used Toyota in the 25K range but won't purchase at Northampton Toyota (Lia) because their reputation is so horrid that I don't trust them one whit. The stories about how terrible and disreputable they are are old and legend

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