Target Complaint - Bridal Registration issues with clearanced merchandise
Recently a couple created a wedding registration at Target. This past week, I checked it and noticed that many furniture items they had wanted were drastically reduced in price as well as many other items on their list and we could not find them in the several stores we went to in two different states. I asked a store manager and was told the merchandise was no longer available (I had seen the furniture in the stores less than 3 weeks ago). I asked if they could check another store and was informed it wasn't available at ANY store in the entire U.S. I find that hard to believe. I was then told "yes, it's available on-line for the orignal price PLUS shopping costs or "I" could call guest relations and try to find it myself.
I asked why the couple wasn't notified of this situation (they didn't know until I told them)and was told they should have been sent a postcard (which they were not). These were not seasonal items.
This is horrible customer service. The couple should received these items on-line at the clearance prices I believe as well as NOT be charged for shipping. Or someone should have helped them locate these in stores and get shipped to the nearest Target or their home.