LA Fitness Complaint - LA Fitness: Worst Customer Service Experience By Far
EDINA, MINNESOTA -- My husband and I joined the newly-opened LA Fitness in our neighborhood last fall. We were eager to take Advantage of our insurance company's fitness center discount and to keep up our workouts over the winter, and were excited about LA Fitness' reasonable rates.
I suppose I should have known that I'd get what I paid for.
The first sign of trouble came when we noticed my husband was not receiving his fitness center discounts. I happen to work for the insurance company so I know our side of the process and knew that the correction needed to be made by LA Fitness. I first inquired at our local club and was informed that I would need to call corporate. I called corporate and - after literally waiting on hold for 45 minutes to speak with a representative - was told that there was nothing they could do and to contact my insurance company. I explained that I worked for the insurance company and knew the problem was on their side - rather than finding ways to assist, the representative proceeded to argue with me and gave me no answers. I went back and forth with the insurance company and LA Fitness. The 3-5 times I had to call LA Fitness back resulted in the same rude, unhelpful, argumentative experience. Even the customer service manager argued with me rather than trying to find a solution. Six months later I was finally able to receive the discount appropriately through the heroic customer service efforts of my insurance company and through no help whatsoever of LA Fitness.
Now that summer has arrived my husband and I went in to cancel our membership so we could spend time outdoors exercising. We intentionally went in on June 1 knowing that our membership started on the first of the month. When we requested cancellation we were informed that we would need to provide LA Fitness with 20 days' advanced notice, plus we would have an extra month (which we paid for in our 2 months' advance payment during enrollment) on top of that - so our cancellation would not be in effect until August 1. My expectation when we paid the 2 months' advance fees was that the extra month would be refunded upon cancellation. When I want to cancel, I want to cancel now - not in two months' time. The manager on duty only argued with me and refused to entertain even the idea of providing a refund. She instructed me to call corporate - but after my original experiences with corporate's complete lack of customer service and entire apathy toward their customers I have no desire to repeat that experience.
Once this horrific experience ends on August 1 I will never again set foot in LA Fitness - you couldn't pay me enough to deal with this company. I am telling everyone I know how completely horrible my entire experience has been with LA Fitness and wholeheartedly discouraging anyone from interacting with them. Their rates are low for a reason - you don't get any service whatsoever once they have your money & membership commitment...and in fact, they proceed to waste your time with arguments and excuses whenever you have a service-related problem.
My recommendation to anyone who will listen? Avoid LA Fitness at all costs.