Delta Airlines Complaint - Delta doesn't love to fly and it shows!
My brother was supposed to fly out of Augusta, GA to Atlanta, then on to White Plains, NY. That was at 4PM yessterday. It is 2PM the next day and he is still NOT in White Plains.
The flight from Augusta was delayed because of inclimate weather in ATL. These people wouldn't know what bad weather was if it bit them in the butt! I've flown through hurricanes and blizzards and they're afraid of some rain and lightning? By the time they got to ATL, the original connection had also ben cancelled.
However, for some reason, Delta decides to cancel the next flight to White Plains as well. Why? Beats him and me. They don't like to tell anyone anything! Now I'm on the phone with Delta and they're telling me the next flight is at noon the next day (today). BULL! I know there is an AM flight because I've taken it before! There was an Air Tran flight out that night but Delta doesn't have an agreement with them so they couldn't get it for him. My theory-BUY him the darn ticket!
I finally get him on the AM flight after telling the lady (who really doesn't speak English well), that I didn't care if God or the Pope had to be bumped from the AM flight, my kid brother was going to be on it! I also got him hotel and food vouchers. That settles it, right? WRONG!!
My brother calls me at 11:30PM-from the AIRPORT! The first agent that tried to get him his vouchers was nice but her computer went down. She directed him to another counter. The wrotten, snob told my brother he's too late. It was 10PM and time for here to close up and go home! GO HOME? Must be nice. That's what this poor kid is trying to do!
After three, yes three, more counters, he finally got his flight information. However, since it was now after 11PM, he didn't want to go to the hotel because he was afraid of over-sleeping. Can't say that I blame him. No problem, the lady gave him a bag with toiletries and a clean T-shirt in it.
Now here he gets on the 8:30 flight this morning. Takes off on time-GREAT. Pilot tries to land at White Plains and can't see the runway. I have flown in and out of that airport more times than I've had birthdays and I have NEVER had that problem! Are the Delta pilots blind or just drunk? They re-route to Wilkes-Barre, PA then CANCEL the flight! Now they have to board everyone on to a bus for a 4 hour bus ride! This is ridiculous! I will never recommen or fly Delta and I will avoid the ATL airport at all costs! I should have paid the extra $50 and flew him US AIR. He'd have been home last night!
Delta customer service in almost non-existent both in person and over the phone. I'm going to call them today and raise holy terror among those people. If they offer me a free flight I'll gag. How about a refund Delta?