Hotwire, Inc Complaint - Misleading/False Hotel Star Ratings - Hotel Reservation
I booked a "4 star hotel" on Hotwire. It wasn't a 4 star it was a 3 star. I paid waaay to much money for this hotel, when I could have gotten it for cheaper.
When I called to complain about the star ratings they don't use the actual Hotel Star rating policy. I was told they just use customer feedback as their ratings and they take an average. So if a couple sites have reviews and say it's a 4 star and one says it's a 3 star, they just take an average. So they don't even use the actual Hotel Rating System.
I will NEVER, EVER use Hotwire again. I think they are misleading. I also don't like the fact that you cannot cancel a booking. I won't deal with them again. I am very disappointed.