Orbitz Complaint - Lost $406 because of Orbitz
My sister booked two tickets for my mother and nephew, apprx $500 cost. She paid the $27 fee to be able to change the tickets. We did need to change the tickets to 4 days earlier, and when I called Orbitz, somebody in India named "Cyrus" told me it would cost $860 to change them. I called Continental, and although we had paid them nothing for "insurance" I was able to change the tickets for $406. Continental told me the flight insurance was with Orbitz and they would refund the difference I had paid. Orbitz said Oh, no - your problem. Then they offered me a $25 voucher and told me to have a good day. To use a voucher with Orbitz, I'd have to book another trip with them, wouldn't I? Never, ever will happen. NEVER WILL USE ORBITZ AGAIN because I can't understand their so-called customer service people in INDIA and they will lie to you.