Travelocity Complaint - Their Error My Wallet
Email from me to Travelocity with my original complaint:
I will never book through your company again. You made a mistake and the ordeal to have it fixed is ridiculous. We requested a change to the above reservation, which we received, but a change was also made that we did not request. We needed the June 11 (Seattle to Tampa) portion changed to a later flight. We agreed to pay the fees for this. We did not want the return flight for June 12 changed (from Tampa to Seattle). A change was made anyway to JULY!!!!! 12. A month late!! Trying to get this fixed was truly frustrating and infuriating. I was on the phone for an hour on 6/11 only to be told it could not be fixed until the following day. I was assured that the process on the following day would be painless (I was concerned I would have to go through the excruciating process again). Well, turns out my concern was warranted as here I am again waiting after already being on the phone for over half and hour. PLUS, your people want to charge us a service fee for YOUR mistake!!! Never, ever, again.
I was on the phone with them for two hours and 15 minutes today. They are saying that we agreed to the change and therefore we must pay the 180 to change it back. I call bull and want them to prove it. Supposedly they were trying to get the recording for me (nope, didn't happen, some excuse, they have notes). They all ask the same questions over and over. I have repeatedly been told that I will be put on hold for 2-4 minutes and each time it is waaaaaaaaay longer than that. And, they come back saying thanks for your patience (no, I am not being patient)! They say they want to call me back in a half hour... It was 1:18 P.M. and the flight we needed was at 6:00 p. m.! I said I need the flight booked now, could we do that and then you can call me back about the fee dispute? He put me on hold for "one minute"... it was 10 minutes... and he came back saying the same tired thing the other reps had said (he is supposed to be the supervisor and the previous guy said he knew the whole story and I would not have to repeat myself).
I lost the phone battle. They charged $180 plus the extra price of the ticket for a total of $298.20. I'm told I will have to contest it in writing through customer service (???) and they will "research" it to determine if a refund is possible or warranted. I am contacting the better business bureau instead. Will not deal with their so called customer service again.