Chegg.com Complaint - DO NOT USE Chegg.com
I recently started back to school and with a family of 4, the outrageous prices for textbooks at the school bookstore were just beyond my means. So, looking for alternatives, a friend recommended chegg.com. I checked it out and it seemed to be reputable and the price I would pay for the use of my books was less than half of what I would pay at the school bookstore. You know the saying, "If it's too good to be true, then it probably is?" Well, let me tell you that in this case it WAS too good to be true. I paid for expedited shipping and did receive my books quickly, but I had 2 MAJOR issues:
1. One of the books I ordered was for an online class and came with an access code to access the assignments online. Problem: the code is only allowed to be used once. Bigger Problem: Chegg "rents" out USED books. They should have never sold me this book. Therefore, this book was USELESS.
2. I used my credit card to purchase online b/c I can log on to my cc company and get a "secure" number for use online. Problem: I went to use my card 2 days after my purchase and my card was DECLINED. Reason: Chegg had sent through MULTIPLE (anywhere from 8-16) "authorizations" on my card so it was holding my available credit. Even though they were "pending" and had not actually been authorized purchases, I could not use my card. I called the company and my credit card several times (meaning over 5 times each), and finally came to what I thought was a resolution. I had to have my credit card company three way the "manager" at Chegg and tell her how to take care of the problem. They needed to call Merchant Services and let them know that only one of the charges was actually authorized. Problem is that the "manager" at Chegg pretty much had no clue what that meant or how to get their merchant number for this particular credit card company. She told me she would take care of it and call me back. She called me back the next day, but unfortunately I missed the call and she left a VM for me to call her. I did so and big surprise, she was "not in" the office. I left yet another message giving my cell phone number thinking she would be able to reach me easier....big surprise, I got a phone call at home the NEXT day and of course, I missed that call as well (after I had told them to call my cell phone). She did leave a message this time stating she had spoken with my credit card company and there were no more authorizations pending on my account. WRONG. I called Discover and they said they did not think she had called and that ALL the pending auth's were still on my account. Thankfully after a week of going back and forth with both Chegg and my credit card company, my cc company removed the auth's for me.
I did print the labels and shipped the books back the day after I received them since they were of NO USE to me, and am currently waiting to see if I have any trouble getting my refund, which should be no problem according to all the info on their website and on the hold message when you call them since I returned within 30 days of purchase. We'll see.
My advice...buy at your school bookstore. It's worth the extra money to get the correct books and know that you are dealing with an actual reputable company.