Travelocity Complaint - Travelocity can destroy a vacation fast
I recently booked a trip to Vegas and befor the trip I called to insure everything was in order. I had vouchers in hand with confirmation numbers and trip numbers at the ready. So I called the #800 and spoke to some guy named "JAMES" in INDIA!! They had the flight and hotel info but had no idea of the itenerary and tours etc that I had paid for on their sight while booking. I also received all of my vouchers from Travelocity yet not even the manager I spoke with could help me. He asked me to fax the e-mail that had my vouchers printed on it and gave me 1 number that I faxed with no answer 5 times. I asked if he had another number on the 3rd fax he said no, after 5 times a second number was givin and no answer there either!! This was about the first hour in to speaking with the manager there. I finally hung up and called a las vegas number I was givin on the e-mail and spoke to a guy actually in Las Vegas and he had everything completed and registered for me in 5 min.!!!!!!!!!!!!
On the last day I called to change my flight because I purchased the travel "INSURANCE" and we could not make the flight due to some medical issues but they could not help me and then transferred me to another operator 3 times that had no information on what I was reqyuesting of them. As though they did not know what to do to change my flight so they would "pass me on" to someone else. This also took over an hour. Once I was told it would cost me $150.00 for each ticket (2) but did nothing as far as helping me out.
After all of this I called the airline I flew direct and within 15 min. they charged me $100.00 total and I was done to continue my day and fly back to meet our needs for the time. Continental Airlines is a very good airline in my book.
Travelocity is another example of the downward spiral of bluecollar america getting outsourced to idiots that do not know what Smith and Wesson makes and what these items are for:)