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Spreen Honda Complaint - Rude, Unprofessional and Dishonest Car Dealership

Review by jjd on 2009-06-12
LOMA LINDA -- I had a verbal agreement from Lenny and Tony at Spreen Honda to purchase a vehicle last Monday. I was informed that they would hold the vehicle for me to purchase on Tuesday at 3pm as I needed to fly down from SF. My bank faxed the requested financing approval to Spreen Honda in order to hold the vehicle. I was told after the fax was received on Monday afternoon by Lenny "don't worry, the car is yours...we'll see you tomorrow". After booking flight and hotel reservations, I received a voicemail late that evening from Lenny stating "the car is sold". I contacted Tony, the manager the next day to explain that I had an agreement and a flight already booked. Tony stated "I don't have time for this" and then hung up on me without so much as an apology. I left several messages for Jeff and Chet Spreen which have remained unanswered. I had even suggested that they consider finding me another vehicle to make amends but no reply. I have contacted the BBB and Honda Corp. to help make decent people aware of their slimy business practices. I am sure they will try to lie their way out of this the way they have done with other negative posts. Hopefully karma will come their way soon...
Comments:6 Replies - Latest reply on 2009-06-14
Posted by Ponie on 2009-06-12:
What's that expression--a verbal agreement isn't worth the paper it isn't written on? I understand your disappointment, but since no money changed hands as a deposit to hold the vehicle, I also understand the dealership's unloading a vehicle if they have a buyer on the spot. A bird in the hand....
Posted by Ponie on 2009-06-12:
...is messy.
Posted by BokiBean on 2009-06-12:
*hands Ponie a paper towel*
Posted by Mrs. V on 2009-06-12:
*and hand soap*
Posted by Ponie on 2009-06-14:
Thanks you two. Couldn't get back on here because I didn't want to mess up my keyboard.
Posted by Mrs. V on 2009-06-14:
lol! Very welcome ^_~

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