Woodforest National Bank Complaint - Woodforest stole $308.00 from me
Resolution Update on 06/14/2009:
I give up
PEARLAND, TEXAS -- Do Not use their ATM's ! I have been with Woodforest for about 3 years. Recently I went to a Woodforest drive thru ATM and requested $240.00. The money came out and sucked right back in...Although it is an internal dispute I was told I had to get a new ATM card and it would take up to 10 days to receive MY money. Although they are in " business " 7 days a week they really ment 14 days. I went to the bank on the 10th day and they had not even started to work on getting my money..they would wait the entire 14 days to complete this internal transaction..even though the ATM is reconciled every 24 hours. The customer service line repetedly hung up on me..repetivally giving everyone that answered the phone the same info over and over for days. I wrote my rent check which I was charged $34.00 for..I need a place to live..On the 13th day I took $20.00 from the ATM as I couldn't have made it to work otherwise...I was denied my dispute..they have a video !!! I called the retarted customer service line and asked to speak to a supervisor...hung up on again...I was told to write a request to view the video ...then twice the supervisors gave me wrong fax numbers to send it to..yep late for work. And now I have to wait, they won't even tell me if it will be 10 days...oops 14 or what..They have no video of me receiving the money..They are thieves and have put me on the financial edge...Can I file a police report for theft ?? Because these crooks owe me $308.00 right now..And when you call their " Customer service " when you ask who your talking to they give you a first name and the next time you call no one has ever heard of them...How can I get these inept fools fired ?? HELP !!!