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Woodforest National Bank Complaint - Woodforest stole $308.00 from me - Faulty ATM's
Faulty ATM's - Complaint
Resolution Update on 06/14/2009:
I give up
I give up
PEARLAND, TEXAS -- Do Not use their ATM's ! I have been with Woodforest for about 3 years. Recently I went to a Woodforest drive thru ATM and requested $240.00. The money came out and sucked right back in...Although it is an internal dispute I was told I had to get a new ATM card and it would take up to 10 days to receive MY money. Although they are in " business " 7 days a week they really ment 14 days. I went to the bank on the 10th day and they had not even started to work on getting my money..they would wait the entire 14 days to complete this internal transaction..even though the ATM is reconciled every 24 hours. The customer service line repetedly hung up on me..repetivally giving everyone that answered the phone the same info over and over for days. I wrote my rent check which I was charged $34.00 for..I need a place to live..On the 13th day I took $20.00 from the ATM as I couldn't have made it to work otherwise...I was denied my dispute..they have a video !!! I called the retarted customer service line and asked to speak to a supervisor...hung up on again...I was told to write a request to view the video ...then twice the supervisors gave me wrong fax numbers to send it to..yep late for work. And now I have to wait, they won't even tell me if it will be 10 days...oops 14 or what..They have no video of me receiving the money..They are thieves and have put me on the financial edge...Can I file a police report for theft ?? Because these crooks owe me $308.00 right now..And when you call their " Customer service " when you ask who your talking to they give you a first name and the next time you call no one has ever heard of them...How can I get these inept fools fired ?? HELP !!!
Comments:
Posted by PassingBy on 2009-06-13:
I hope you can get the problem fixed quickly. Have you tried the state banking commission? This is the first time I've heard of an ATM taking the 'sucking' the money back. I've seen many ATMs where the customer forgot to remove the money as the notes are simply sticking out. And yes, I have told the bank at the time.
Posted by madconsumer on 2009-06-13:
i would like to see the video. you can use walmart for cash back, and it is free.
Posted by CJC0189 on 2009-06-13:
Isn't there some type of report they run at the end of the day where they match up the amount that is supposed to be left in the ATM versus what's actually in there?
Posted by BokiBean on 2009-06-13:
Viewing a tape of whether or not you received the money should have no bearing on whether your bank was debited and you never got the money from the machine. That should be accomplished through an audit of the machine itself.
I had something similar happen to me and it was reconciled immediately...within the hour. It was Compass Bank and that isn't even where I bank!
It wouldn't hurt to call a non-emergency line for the police department and ask to speak to someone to take a report. Don't call 911..lol
I had something similar happen to me and it was reconciled immediately...within the hour. It was Compass Bank and that isn't even where I bank!
It wouldn't hurt to call a non-emergency line for the police department and ask to speak to someone to take a report. Don't call 911..lol
Posted by spiderman2 on 2009-06-13:
All else aside, please rethink your use of this phrase "I called the retarted customer service line..." This is quite offensive and if you are going to call names meant to demean the intelligence of someone, at least spell it correctly.
Posted by frannbro on 2009-06-13:
My spelling lapse was due to fury speed typing but after dealing with these people, I do not withdraw the comment. The machines should be reconciled everyday. I bet if it had been short $240.00 there would have been some action!If I do not get a response from them by Monday I will see if the police will take a report. Thanks for the idea.
Posted by KenPopcorn on 2009-06-13:
Spidey, you do have to admit to a certain irony there
Posted by PepperElf on 2009-06-13:
http://www.federalreserveconsumerhelp.gov/
try that too
try that too
Posted by spiderman2 on 2009-06-13:
frannbro -- do you actually know anyone who has a mental and/or physical handicap? Because if you did, you would know how absolutely hurtful and insulting it is use the word retarded the way you did and you would have the decency to admit your error. Ken -- I absolutely see the irony!
Posted by frannbro on 2009-06-13:
Thanks PepperElf
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