Spirit Airlines Complaint - Warning
My husband and I flew Spirit Airlines to our final destination of Punta Cana. The flights were cheap, but were charged $25 each for our checked bags to and from Punta Cana. Our flight left Atlanta and flew into Fort Lauderdale, where we had a 2 hour layover. We then traveled from Fort Lauderdale to Punta Cana. The flight down was uneventful, we arrived on time and our luggage was intact. My only complaints for the flight down were the small seats and the lack of service. I am a small woman (125 lbs, and 5’3”) and even I was cramped. I felt sorry for my husband and the man sitting beside him. The flight attendants basically were useless. They only task the performed were to show the safety procedures, other than that they stood in the front of the plane and drank coffee. The flight home was another story.
We left Punta Cana on time and arrived in Fort Lauderdale on time, those were the only good that came out of the trip home. Once we landed in Fort Lauderdale, we had a 4 hour layover. Well, we were supposed to have a 4 hour layover. We were informed that the plane was delayed, but no one could tell us for how long, they kept saying we were waiting for the crew to arrive from NY. We boarded the plane at 8:45 pm (we were supposed to leave @ 8:10). We were on the plane for approx 15 minutes, before we were told that the power needed to be turned off for 2-3 minutes in order to get the computer rebooted.
The power was completely turned off and then turned back on. We then sat for another 20 minutes, before we were told that the reboot did not work and that the power would need to be turned off for 15 minutes and we were not allowed to stay on the plane while that happened, so we would all have to gather all our belongings and deboard the plane. We were told that we would be reboarding in approx 20-30 minutes. One hour later, we were still in the terminal and had heard nothing. Around 10:35 we were able to reboard the plane. We sat on the plane for 2 hours waiting on the “paperwork” to show up. At around 12:45 we were told again that we needed to gather our things and deboard the plane once again. They said that they hoped to get us out as soon as possible. After sitting there for 20 minutes, a spirit employee came out and said “flights cancelled, go to the ticketing both and reschedule your flights”, and he left. We all head to the ticketing, and stand in the long line to get vouchers, and reschedule our flights. We were some of the last in line and were told the only flight left was the 8pm to following day. I asked for a refund for the Fort Lauderdale to Atlanta portion of the flight and was told that they would not give me a refund. They said that once I boarded the plane in Punta Cana I was no longer entitled a refund. I gave up and took the hotel room and the taxi vouchers and left. At the hotel, I booked a flight home on Air Tran, and good thing I did because from what I have heard the 8pm flight the next night was cancelled also. After speaking with the hotel staff and several of the TSA agents we were told that this is an everyday occurrence with Spirit Airlines. The hotel staff said that Spirit Airlines fill up the majority of their hotel every night, often even having to fill the hotel next door also.
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