Ashley Furniture Complaint - What a gong show - Service and a children's bed
EDMONTON -- Store: Edmonton Canada
we fully pd. for 2 beds one with an under bed storage unit. They said 4 week til dilivery, we waited. In the 5th week I called to be told that it would be another 3 weeks or so before it came in as it was a new item. I said that It was not acceptable, they said too bad you already paid for it and there is a no refund policy. The man who was talking to me said he was the store manage(which he was not). When it finally came after they wanted to deliver on a day that I was not available, they show up and tell me to move my _hit off of the parking pad(yes he swore at me). I thought hmm not right, so I called the manager, yes the real one(i hope) He was not happy with the delivery people but really what could he do. After they put it together and told me they were done, I saw that the beds were not done and the storage unit could not fit under the bed like promised. I told him to get it right he told me too bad he has other deliveries and that he was leaving. Holly crap, I yelled at him as he was leaving my house. He turned back like he was threatening me and left. Meanwhile I was trying to get the manager on the phone to explain what was happening, finally getting him. He was shocked but could do nothing. He said he would contact customer service, when they called they refused to help. We were just screwed by Ashley. My husband called and was told he would call him back within the business day, business day is done and still no call. Once they have your money they just walk. Do not trust them they are lying to many people and if you get the product then wow that is far and few between. What a gong show.