AirTran Airways Compliment - Don't give up your seat on overbooked flights for a voucher.
My wife received 2 vouchers from Airtran to sit out 10 hours due to an overbooked flight. She checked the blackout dates and found that she would be able to book a trip that she wanted to make that did not fall on the blackout dates. She received the vouchers in June of last year. She planned to use the tickets this coming December and she called in March of this year to book the flight. She was told to call back in April. She called back in April and was told to once again wait a month and call back. She called back in May and was once again told to wait a month. She asked to talk with a manager because the vouchers expired in the month she was told to call back in. The manager apologized for not being able to book the flight and that she was going to extend the expiration date so that my wife could book the following month and was assured they would be able to book the flight at that point. My wife just called back today (June 13) and was told that there were no voucher seats available for the dates she wanted but she could purchase them. I find this to be a very unscrupulous trade practice considering my wife was kind enough to vacate her seat and wait 10 hours due to an overbooked flight. Poor customer service or just plain fraud?