Dearborn Total Automotive Complaint - Charging double the original quote

Review by genegenre on 2009-06-13
DEARBORN, MICHIGAN -- I took my vehicle in for what ended up being an ignition switch replacement. It took three weeks and cost over $1300 after the original estimate was around $600. THEY DID THE WORK WITHOUT MY AUTHORIZATION. I later had the car in for other repairs at two different shops and asked for a quote on an ignition switch replacement for reference and they both told me around $300 (didn't know about those places at the time).

The car was taken to Dearborn Total Ripoff Automotive and they looked at it that day and were able to diagnose the problem within three days. They searched for a replacement ignition switch and couldn't find one because the car is old and so were going to rig a reroute system for which they estimated around $600. I called them twice per week for those first two weeks wondering if they were actually working on it. They became increasingly irate with me on the phone as if I was harassing them (I remained low key the entire time - it doesn't benefit to anger your mechanic as you can imagine). Nonetheless apparently two weeks should be a reasonable repair time frame.

After two weeks, I stopped calling. Finally they gave me a call after the car was in the shop for 20 days. I was sleeping because I work third shift - they knew this and had it written in their notes. I called them back the next day. They were upset with me for not answering (as if I should be expecting the call). They told me they had to remove the steering column, etc. but the good news was that they found an ignition switch and so didn't have to make a ridiculous toggle switch starter mounted under the dash as they were going to do originally. But, because of the extra unanticipated work the total was going to be not $600 but over $1300. So, without my consent, they charged me an extra $700 and then performed the work. And yeah, I'm an idiot for paying it but I didn't want to deal with a law suit. Now you know were the "total" in their name comes from.

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