Forever 21 Informative - Its really not that hard its common sense
Okay well where do I begin...I am a former employee of forever 21 and really 50 percent of the customers that call customer service seem not to understand that to run company big or small there will be rules policy and regulations that must be applied. The return policy we have is to me not that difficult to abide by. We will reimburse/exchange defective items if ordered online. If you purchase them in a store You have the time to inspect the merchandise in store before purchase therefore we will not accept any defective items in store. Honestly we don't know if you took the merchadise home and damaged it yourself. Now about the HORRIBLE return policy we have it's really not that bad. Just get your butts back to the store before 21 days and have the tags attached with the receipt and we will be happy to give an exchage or store credit. If you lose the receipt to bad sorry thats your fault don't come to us like you are the queen of the universe and we must except your attitude. NO SORRY!!!! come one people its only common sense not brain surgury.